Refund policy

We don’t accept returns for a change of mind, so please choose your item carefully before purchasing. Our 30-day return policy gives you 30 days from the date you receive your item to request a return.

You’ll receive a store credit for the specified amount in your account. Postage costs are your responsibility, and we can’t offer any credit or refund for them.

To return an item, make sure it’s in the same condition as when you received it—unworn or unused, with tags attached, in the original packaging—and have your receipt or proof of purchase handy.

To start, email us at ilovecrystalrays@gmail.com. If your return is approved, we’ll send you a shipping label along with instructions on where to send it.

Please note that items sent without a prior return request won’t be accepted. For any questions, just drop us a line at ilovecrystalrays@gmail.com.

Damages and issues  
Check your order as soon as it arrives and let us know right away if something’s wrong whether it’s defective, damaged, or the wrong item—so we can sort it out and fix the problem.

Exceptions / Non-Returnable Items  
Some items can’t be returned, like custom products (such as special orders ). We also don’t accept returns on sale items or gift cards.

Feel free to reach out with any questions or concerns about your specific item.

Exchanges
The quickest way to get what you want is to return your current item, and once the return is approved, place a separate order for the new item.

Refunds  
only given under certain circumstances. 

Damages and issues
Please inspect your item before purchasing, We take care to photograph each piece so you can clearly see what you’re buying. Some crystals naturally form with crevices, caves, bumps, and dings, which will be visible in the photos. We also make sure to wrap and package your items securely, with love and care, before shipping.

You’re welcome to message us for additional photos if you’d like a closer look—email us at ilovecrystalrays@gmail.com. Please note that we cannot accept returns on sale items or gift cards.

Out-of-stock refunds
Refunds are only available if we can’t send out a purchased product due to unexpected stock issues. Once approved, the refund will be automatically issued to your original payment method. Keep in mind, it may take a bit of time for your bank or credit card company to process and post the refund.

Pricing Error
While technology is amazing, glitches and errors can still happen. We don’t expect them, but if they occur due to a mistake or system issue, our store will inform you promptly to fix the problem. In some cases, this may mean canceling your order because of the glitch.