Refund policy

We don’t accept returns for change of mind, so please pick your item carefully before buying. Our 30-day return policy means you have 30 days from the day you receive your item to request a return.

A store credit will be issued to your account for the specified amount. All postage costs are your responsibility, and no credit or refund will be provided for postage.

To return an item, it needs to be in the same condition you got it—unworn or unused, with tags, and in its original packaging—and you’ll need your receipt or proof of purchase.

To get started, email us at ilovecrystalrays@gmail.com If your return is approved, we’ll send you a shipping label and instructions on where to send it. Items sent without a prior return request won’t be accepted. For any questions, feel free to reach out to us at ilovecrystalrays@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), Unfortunately, we cannot accept returns on sale items or gift cards. 

Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ilovecrystalrays@gmail.com.

Damages and issues
Please inspect your item prior to purchases. We take time to photograph each item so you can clearly see what you are purchasing. Some crystals are formed with natural crevasses and caves, natural bumps and dings, these you will be able to see on the pictures prior to purchase.  We also ensure that we wrap and package your items securely, with love and care prior to postage.
You are more than welcome to message us to request more photos of items you would like to see in more details. Please email ilovecrystalrays@gmail.com
Unfortunately, we cannot accept returns on sale items or gift cards.

Out-of-stock refunds
We only offer refunds where a product has been purchased that we are not able to send out due to any unforeseen stock issues. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pricing Error
As wonderful as technology is these days, there is always room for glitches and errors. We don't expect these to occur, however should they arise out of a pure mistake or system glitch, our store will let you know as soon as possible to rectify this issue. Sometimes this will result in the order being cancelled due to the system glitch.