We source only the best crystals from all over the world and do our due diligence to ensure as much as possible is ethically sourced. We have a range of natural crystal and some that are manufactured. If you are ever unsure on what you are purchasing feel free to send us a chat message!
Generally items do not come with the stands included, unless specified. Sometimes the crystals will have custom stands made for them and they will be included. You can purchase stands online.
Items on metal stands are generally measured by the stone size which will not include the stand size.
Please be aware as natural objects their appearance can vary from the images shown and they may contain tiny fissures and pits. Returns and exchanges are not accepted based on crystal characteristics. Also screens tend to be different from various devices and in comparison to normal life. We do our best to photograph each item clearly to give you the best idea on what you are purchasing.
In the event we have two items sell out at the same time, the website can sometimes allow both sales through, this is a error and you will be refunded if your purchase has come through second. Unfortunately Shopify do not offer a "save cart" feature but operate on the premises of first in best dressed.
Message our Facebook page immediately, or if you created an account you can log in and edit information. We ship to addresses that are supplied. If the wrong address is supplied and parcel is posted – we can apply for a return to sender, if there are cost incurred in returning and re-sending an invoice will be supplied to you to cover these. We only cover incorrect postage returns if it is deemed our error.
We ship Australia Wide & New Zealand
Please note, we do not accept returns. We take great care to photograph each individual item to allow you to be able to make the right choices. Please carefully consider each item before you purchase.
By Australian law we only offer a refund or replacement for a major problem with a product covered by consumer guarantees.
We do not offer a refund for change of mind. If we do refund for any reason other that the above it is at the owners discretion and a 20% administration fee will be charged. We do understand things happen sometimes.
Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
Our Jewellery comes with a 30 day manufacturing warranty that covers faults (for example your stone falls out, please note we do need the stone to re-set your jewellery and cannot do it without the stone) it does not cover wear and tear from use or breakage from use or any other damage.
Please contact Australia Post first if you think your parcel may be lost. They will give you an investigation number and we will help follow up with you if necessary.
Please note that while we give metaphysical and healing properties to all of our stones, if you are feeling unwell or have medical conditions seek medical support. Our staff are not medical practitioners and do not give medical advice.
Our office and warehouse is located at Dee Why NSW 2099. We do not allow visitors on site, unless appointments are made prior.
Contact Us:
Via Facebook, Email or Phone
https://www.facebook.com/IloveCrystalRays/
ilovecrystalrays@gmail.com
Call 0405849983 during business hours only.
