Refund Policy

We do not offer item returns. Please choose your item carefully before purchase.

Damages and issues
Please inspect your item prior to purchases. We take time to photograph each item so you can clearly see what you are purchasing. Some crystals are formed with natural crevasses and caves, natural bumps and dings, these you will be able to see on the pictures prior to purchase.  We also ensure that we wrap and package your items securely, with love and care prior to postage.
You are more than welcome to message us to request more photos of items you would like to see in more details. Please email ilovecrystalrays@gmail.com
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We only offer refunds where a product has been purchased that we are not able to send out due to any unforeseen stock issues. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Pricing Error
As wonderful as technology is these days, there is always room for glitches and errors. We don't expect these to occur, however should they arise out of a pure mistake or system glitch, our store will let you know as soon as possible to rectify this issue. Sometimes this will result in the order being cancelled due to the system glitch.